eMate Hub
This policy outlines the refund and cancellation terms for paid services, including advertisement verification and visibility features on ematehub.com.
ematehub may charge a nominal service fee for "Ad Verification" to ensure the quality and authenticity of listings. This fee covers the administrative and operational costs involved in the manual or automated review of your content.
Payments made for "Featured Ads", "Top Listings", or any other visibility-boosting features are for real-time digital promotion. Since these services provide immediate visibility and utilize platform resources instantly, they are strictly non-refundable.
If an advertisement is rejected or removed because it violates our Listing Guidelines or Terms of Service (e.g., fraudulent items, prohibited goods, or spam), no refund will be issued for any fees paid in relation to that advertisement.
Zero Liability Disclaimer:
ematehub is a classifieds marketplace. We do not handle payments for the actual products sold between users. Any transaction between a buyer and a seller is independent of this platform. Emate Web Solutions shall not be responsible for providing refunds or handling disputes for user-to-user payments.
In the event of a technical error resulting in duplicate charges for the same service, the excess amount will be processed for a refund to the original payment source within 5-7 business days after verification of the claim.
For any billing-related inquiries or payment disputes, please contact our support team:
Email: support@ematehub.com
Office: Emate Web Solutions, Raipur (C.G.)